How do I sign up for Easy411?
You can sign up on our website. It takes less than 2 minutes. You'll need a credit card and the phone numbers you wish to register (that is, the numbers of the phones from which you'll be calling to use the service)

Is there a charge to join or a monthly minimum?
No. You just pay for the calls you make - $0.65 per call, or about half what you're probably paying today from your mobile phone.

Can I cancel anytime?
Sure. You can cancel your account by visiting our website, and there are no cancellation fees at any time. Or you can simply stop using the service if you are not satisfied - we'll keep your account live '"just in case", and it won't cost you anything.

How long does it take to get started?
About one minute. You can use the service as soon as you complete the web sign-up procedure.

Can I call you to sign up instead of using the website?
Not yet, but check back soon - we hope to have this capability up shortly.

How to use the service

What number do I call for Directory Assistance?
The toll-free number is 1-877-Easy411 (which is 1-877-327-9411).

Do I need to enter a PIN or account number when I call?
No. You'll be connected directly to an operator as long as you call from a number you have previously registered. Our system automatically identifies you as a registered user.

How many numbers can I request per call?
Two. Or you can ask for one "reverse listing" (you provide the number, and we give you the name and address of the person at that number).

Can I call from my mobile phone?
Absolutely. Easy411 was designed primarily for mobile phone users who are stuck without their phone books, and don't want to pay $1.25 to their mobile phone carrier.

Will it work from my home phone too?
Yes, just list all your phone numbers when you sign up.  You can register as many phone numbers as you like..

After I receive the information I need, will you complete my call?
Not yet, but we will introduce this feature shortly. About 70% of mobile phone users don't insist on call completion. But for those of you who do, we're integrating that option into the next release of our service - along with other enhancements like Easy411 Text, which will send you a text message with the listing you requested, so you can store it on your phone.

What if I change phone numbers?
No problem - just visit our website and update your account

.Will I still be able to dial 411 or 555-1212 if I sign up for Easy411?
Yes. But you'll be charged higher rates, of course.

Programming your phone

How do I program my phone to dial Easy411 automatically?
We offer instructions on how to program your phone for one-button dialing (e.g. using the '4' button to reach Easy411).

Accuracy of our phone listings

How accurate are your phone listings? Are they the same as the ones I use on the internet for free?
Free Directory Assistance services available on the internet are very helpful, but they are not kept up-to-date very frequently - which is why you'll sometimes have trouble finding newly listed numbers. At Easy411 we use the same data as major telecom carriers do, and our listings are updated every 24 hours.

What if I'm given the wrong number when I call Easy411?
Log into your account and follow the instructions for reporting a wrong number. We'll credit your account within one business day.

Pricing and billing

What will each call cost?
With Easy411, each directory assistance call is only 65¢.

How will I be billed?
Charges will be reflected on your credit card once a month (or, if your call volume is low, once per quarter). You'll also have your statement online showing how much you're saving. Auto-billing and electronic statements save on paper and postage, which is one of the reasons our rate is so low.

Is there a difference in costs for local and national listings?
Any U.S. listing, business or personal, is always just 65¢. We do not provide directory assistance for international calls

Can I see how many calls I'm making before my credit card is billed?
Yes, you can log into your online account and see up-to-the minute information showing exactly how many calls you've made for the current billing period (or other time periods if you like).

Corporate accounts

This service would be great for my company as well. Do you offer corporate accounts?
We offer corporate accounts with a number of benefits to help you manage larger user groups. Our Corporate Portal provides a company with the ability to register and manage users directly, without having to go to our website to sign up each individual user. We offer customized reporting for companies, downloadable call detail reports, and volume pricing as well. Contact us at corporate@easy411.com for more information.

Privacy

Will you share my personal information with telemarketers?
No. Easy411 complies with strict privacy and trust policies that prevent us from releasing your information to other parties. We do not sell, rent or otherwise share your information with anyone for any purpose unless compelled by law to do so. See our privacy policy for further details.

Will you ever call me to try to sell other services?
Not without your explicit approval. We assume most people don't like to be "upsold" or "cross-marketed", so unless you explicitly ask to have additional offers sent to you, we won't contact you for marketing purposes.

General questions

Will this affect my long distance or wireless plans?
No. We are exclusively a directory assistance provider. Our service will not affect your other calling plans.